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vs789 FAQ — Account, Deposits and Betting
This page brings together direct, detailed answers to the most common questions from vs789 users about account verification, deposits via bKash or Nagad, the withdrawal process, BPL and international cricket betting, and playing on mobile. Browse by category below.
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Account
Account Verification
Answers to questions about what is needed to confirm your identity after opening an account at vs789 and how the process works.
For identity verification at vs789, a National ID card (NID) is generally accepted. A valid passport or driving licence can also be
submitted as an alternative. Make sure the document photo is clear, complete and not expired.
Blurry or partial images are not accepted and may require re-uploading.
Yes. vs789 uses SSL encryption to protect personal information, and documents are stored solely for the purpose of identity verification.
You can read the site's
privacy policy
for full details — it clearly states how each piece of information is used and stored.
vs789 may request verification at the time of the first large withdrawal or if unusual transactions are detected on the account.
Completing a verification step soon after registration often prevents delays on later withdrawals.
When verification is rejected, the reason is usually given — for example, a blurry image, name mismatch, or expired document.
Submit the correct document again accordingly. If you have any difficulty, contact vs789's 24/7 live chat in Bengali and
the support team will guide you through each step.
No. Each person may open only one account at vs789. Creating multiple accounts with the same mobile number or NID is
prohibited under the
terms and conditions
and may result in the account being closed.
Deposit
Deposit Questions
The most common questions about depositing with bKash, Nagad and Rocket are answered here.
Log in to vs789, select Nagad from the deposit menu, and
send the specified amount to the indicated number. Save the transaction ID.
The minimum deposit amount is ৳200. After sending the money, it usually takes a few minutes to be credited to your account.
First wait 5–10 minutes, as there can occasionally be a slight network delay.
If it still has not arrived, contact vs789's live chat with your transaction ID and a screenshot of the payment.
The support team will look into it promptly and resolve it.
In most cases, money sent via bKash is added to the vs789 account within a few minutes.
During night-time or busy periods it can occasionally take up to 5–15 minutes. If there is a problem,
let live chat know with your transaction number.
The minimum deposit at vs789 is ৳200 — the same limit applies to every method.
Three mobile wallet methods are currently available: bKash, Nagad and Rocket.
Rocket is the mobile wallet service of Dutch-Bangla Bank. All methods transact in Bangladeshi Taka.
Yes. vs789 offers a 150% bonus on the first deposit, up to a maximum of ৳10,000.
For example: depositing ৳1,000 earns a ৳1,500 bonus, giving a total balance of ৳2,500.
To withdraw bonus funds, the bonus amount must be wagered 15 times (৳1,500 × 15 = ৳22,500).
Cricket Betting
BPL and International Matches
Answers to questions from new and experienced players about betting on BPL, IPL, T20 World Cup and other cricket matches.
Decimal odds represent the total return on your bet (including your original stake). Example: if Team A's odds are 2.10, a ৳500 bet returns ৳1,050 if Team A wins (৳550 profit). If Team B's odds are 1.75, a ৳500 bet returns ৳875 — if Team B does not win, the full ৳500 is lost.
See detailed examples in the Cricket Betting Guide.
At vs789, BPL and T20 matches offer markets for match winner, toss, first innings runs, top run-scorer, over/under and live betting. Bangladesh Tigers matches usually have more markets open.
A multi bet combines several selections — all the odds are multiplied together to create a combined odds figure. Example: three selections with odds of 1.40 × 1.50 × 1.80 = 3.78. A ৳100 bet returns ৳378 if all selections are correct — but if any one is wrong, the full ৳100 is lost.
If a match is abandoned or declared no-result due to rain or any other reason, the stake is generally refunded. However, if a result is determined by the DLS method, the bet is settled according to that result. The rules for specific markets are stated in vs789's Terms and Conditions.
Yes, in live cricket betting the odds update after every ball. When a wicket falls or a big boundary is hit, the odds change quickly. Make sure you are certain before placing a bet, as the odds at the moment your bet is accepted are final.
Withdraw
Withdrawal Questions
The most common questions about withdrawing money from vs789 — timing, methods and conditions.
vs789 generally processes withdrawal requests within 1 hour. If more than 1 hour has passed and the request still shows as pending, contact live chat with your transaction ID. If your account verification is not complete, the withdrawal may be held.
Yes. vs789's withdrawal process runs 7 days a week, 24 hours a day. Even at night or on weekends, requests are processed within 1 hour. You can submit a request at any time via bKash, Nagad or Rocket.
The minimum withdrawal amount at vs789 is ৳500. This limit is the same for all three methods — bKash, Nagad and Rocket. Withdrawal requests below ৳500 are not processed.
A bKash withdrawal is usually completed within 1 hour. The same applies to Nagad and Rocket. Once the request is approved, you will receive a notification in your payment app. Please confirm that you have entered the correct mobile number.
Bonus funds cannot be withdrawn directly. To withdraw winnings from a bonus, you must complete bets totalling 15 times the bonus amount. Example: if you receive a ৳1,500 bonus, you must place ৳22,500 in bets before the winnings from that bonus can be withdrawn. You can find budget management advice on the Responsible Gaming page.
Mobile
Playing on Mobile
Common questions when using vs789 on a smartphone or tablet.
vs789 works on both Android and iOS. The site can be used from any modern smartphone or tablet browser. An Android APK and an iOS app are also available through official channels. For more details, see vs789 App information.
If the connection drops during a live casino game or slot session, the session data is generally saved on the server. When you reconnect, you can continue from where you left off. However, if the connection is lost mid-round, that round's result is settled automatically. Maintaining a stable connection is recommended.
Clearing your browser's cache and cookies often resolves issues. In Chrome, go to Settings → Privacy → Clear Browsing Data. If the site still feels slow, try a different browser or install the vs789 APK — the app generally loads faster.
Yes. The full vs789 site works in a mobile browser — slots, live casino, cricket betting and all other sections. Even without a separate app, you have access to everything in Chrome or Safari. Make sure JavaScript is enabled.
Yes, it is straightforward. Open the site in Chrome, tap the menu icon and select "Add to Home Screen". In Safari, tap the share icon and choose "Add to Home Screen". After that, you can open it directly like an app — no need to type the address in the browser again.
Didn't find your answer? Ask us directly
If you did not find the answer you were looking for on this page, vs789's support team is available 7 days a week, 24 hours a day to help in both Bengali and English.
Live Chat
Click the live chat button at the bottom right of any page on the site. A team member will speak with you directly in Bengali — the wait is usually very short.
Email Support
For detailed issues, write to us by email: [email protected] — attaching a screenshot or transaction number helps us resolve your issue faster.
All services at vs789 are for persons aged 21 and above only.