vs789 Privacy Policy

This privacy policy applies to users of the vs789 platform. When you register, log in, or use our services on vs789, you are considered to have voluntarily accepted the terms of this policy. This policy has been prepared in line with the applicable data protection guidelines of Bangladesh.

vs789 believes that user privacy is a fundamental right. We commit that your personal information will not be sold to any third party or used for any unauthorised purpose.

When you create an account on vs789, certain information is collected from you. This information falls into two main categories — information you provide directly, and information collected automatically.

1.1 Information You Provide Directly

The information you give us yourself includes:

• Full name (as it appears on your National ID card)
• Mobile number and email address
• Date of birth (for age verification — to confirm you are 21+)
• bKash, Nagad, or Rocket mobile wallet number (for transactions)
• Copies of documents submitted for identity verification (where applicable)

1.2 Information Collected Automatically

When you use the vs789 platform, certain technical information is collected automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Session duration and activity type on the platform
• Information obtained from cookies and similar tracking technologies

Collected information is used only for specific and legitimate purposes. No information is used unnecessarily.

2.1 Account Management and Verification

Information is used to create and maintain your account, verify your identity, and ensure account security. This helps prevent fraudulent activity.

2.2 Financial Transaction Processing

Your mobile wallet information is used to process deposits and withdrawals. The minimum deposit on vs789 is ৳200 and the minimum withdrawal is ৳500. Transactions are processed via bKash, Nagad, and Rocket.

2.3 Customer Support

Your information is used when communicating with our 24/7 live chat and email support team. If you have an issue, your account information allows us to assist you quickly.

2.4 Platform Improvement

Information is used to analyse user behaviour and preferences in order to improve vs789's games section, slots section, and overall experience.

2.5 Ensuring Responsible Gambling

We monitor users' play patterns to identify potential issues and provide timely support. Following our responsible gaming guidelines is an important commitment for vs789.

vs789 uses industry-standard technology to protect your information. All data stored on our servers is secured through SSL encryption.

3.1 Technical Security Measures

• 256-bit SSL/TLS encryption — connections are always secure
• Data stored in the database is kept in encrypted form
• Passwords are never stored in plain text — they are kept in hashed form
• Two-factor verification (OTP) system
• Regular security audits are conducted

3.2 Data Retention Period

Data is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period for legal or regulatory reasons. Financial transaction records are retained for a minimum of five years.

3.3 Staff Access

Only authorised staff may access your personal information, and only for the purpose of providing services. Every access is logged and reviewed regularly.

vs789 never sells your personal information to any third party. However, sharing information may be necessary in certain circumstances:

4.1 Payment Processors

Necessary information is shared with mobile wallet providers such as bKash, Nagad, and Rocket in order to process transactions. This information is used solely to complete transactions.

4.2 Technology Service Providers

Limited information may be shared with trusted technology partners for server hosting, security monitoring, and analytics services. These partners are bound to uphold standards consistent with our privacy policy.

4.3 Legal Obligations

Information may be disclosed in response to a court order, a lawful request from a government authority, or the requirements of applicable law. In such cases we always provide only the minimum information necessary.

The vs789 platform uses cookies and similar technologies to function properly and to improve the user experience.

5.1 Essential Cookies

These cookies are essential for maintaining login sessions and ensuring the platform's basic functions. Disabling them will prevent the platform from working properly.

5.2 Functional Cookies

These cookies are used to remember your preferred language, game category, and other settings.

5.3 Analytics Cookies

Anonymous analytics data is collected to analyse platform usage and improve the quality of the service. This data does not directly identify any individual.

You can manage cookies from your browser settings. However, disabling certain cookies may cause some platform features to stop working.

Every vs789 user has certain basic rights regarding their own information.

6.1 Right to Access

You may request to view the information stored in your account. We will provide the information within the specified timeframe.

6.2 Right to Correction

If any of your information is incorrect, you may request a correction. The information will be updated after you provide the appropriate proof.

6.3 Right to Deletion

In certain circumstances you may request that your personal information be deleted. However, certain information required for legal or regulatory reasons may be mandatory to retain.

6.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes. Please contact our support team regarding this.

To exercise these rights or for any questions, please contact our support team. You can also visit the FAQ section for detailed information on common queries and support.

All vs789 services are only for persons aged 21 or older. We verify age at registration and do not collect or store information from any minor.

If it comes to our attention that a minor has opened an account on our platform, we will immediately close that account and delete all associated information.

vs789 reserves the right to update this privacy policy as needed. Users will be notified in advance of any significant changes.

8.1 Notification Methods

• A notification will be displayed when you log in to the platform
• An SMS may be sent to your registered mobile number
• A notification may be sent to your registered email address

8.2 Acceptance of Updated Policy

If you continue to use vs789 after a policy change, you are considered to have accepted the updated policy. Our terms and conditions and this privacy policy complement each other.

For any questions, comments, or complaints about this privacy policy, please contact us. Our support team is available in both Bangla and English, seven days a week, twenty-four hours a day.

9.1 Contact Methods

• Live Chat — directly after logging in to the platform
• Email: [email protected]

9.2 Complaints Process

If you have a complaint about how your information is used, please notify us in writing. We will register the complaint and respond within a reasonable time. If the resolution is not satisfactory, you may appeal to the relevant authority.

For more information about our platform, please visit the About Us page.